Terms, conditions and cancellation policy. Privacy information.

Payment, Changes and General Policy unless differently specified in Service Contract.

A basic itinerary is provided at no charge. A fully detailed itinerary with all information will be charged flat rate of 300 euro(this quote will be deducted from the final rate in case of confirmation.

 

Customers are always required to send a written cancellation via fax (+39 06 92943 940)  or e-mail (cancellation@dreamitaly.it) with prove of receipt. Dream Italy SRL cannot be held responsible for additional cancellation penalties imposed by vendors. We strongly suggest purchasing a last minute cancellation travel insurance to cover cancellations fees, when possible.

Payment deadline.
  • No deposit required prior to 21 days from services.

  • 21 days prior to services we charge the full amount

  • all entries are non-refundable immediately after they have been confirmed

Regarding ground services by bus, each quote is given according to what is the request and in the respect of the EU driving rules and driving times.

Any extra service requested by the client that requires additional time, might also require a driver’s change.

Each driver is allowed to drive a maximum of 4.5 + 4.5 hrs per day with a minimum break of 45 minutes in between and must rest for a minimum of 11 hrs per night. 

LATE CHANGE FEES.

After confirmation has been sent, euro 50 per service as service fee plus any charges imposed by vendors (it might happen vendors are not available for the change and we need to re-charge full amount for the new one)

Cancellation policy (to be applied after the service has been confirmed).

If cancellation to a confirmed itinerary occurs:

  • -21 or less days prior services: 100% penalty.

 

The above payment and cancellation policies are not applicable to all services where different policies are clearly stated.

Customers are always required to send a written cancellation via fax (+39 06 92943 940)  or e-mail (cancellation@dreamitaly.it) with prove of receipt. Dream Italy SRL cannot be held responsible for additional cancellation penalties imposed by vendors. We strongly suggest purchasing a last minute cancellation travel insurance to cover cancellations fees, when possible. 

Terms and Conditions.
  • It is the client’s responsibility to ensure that the provided credit card on the service contract can be charged for the total cost of services.

  • By signing the present contract the client demonstrates that he/she understands that all extra services not specifically included in the itinerary and quotation and represented in other forms of written communication, such as e-mail or fax, which specify the service, the cost and the acceptance of the services, and therefore serving as a binding agreement, are subject to the same payment and cancellation conditions.

 

  • Dream Italy SRL is able to perform charge-back to a credit card that has already been charged. Reimbursements, once approved by the management, will be sent immediately and in any case within 48 hours during working days. Dream Italy srl is NOT responsible for any problem caused by each credit card company’s mistakes or delays.

Privacy.

Privacy Informative according to Art. 13, D. LGS. 30.6.2003, (D. lgs. 30.6.2003, n. 196) of the Italian Law on Privacy (Privacy Code regarding the protection of personal information). The “Privacy Code regarding the protection of personal information” (D. lgs. 30.6.2003, n. 196) as described in art. 13 obligates entities to inform interested parties of the fundamental elements of the matter, specified in §1, let. a/f. The authoring entity fulfils this obligation in full, informing interested clients that:

 

A)  All data is gathered for the following finalities:

  • execution of obligations deriving from a contract to which the interested client is party prior to the execution of the contract, according to the specific requests of the client;

  • fulfillment of legal, regulatory, and common normative obligations;

  • management of clientele (administration of clients and contracts, orders, invoices, and internal organization);

  • management of legal matters (unfulfilled contractual, notices, transactions, credit, arbitrations, and judicial matters).

 

In relation to the aforementioned finalities, all personal data will be organized using paper files and information equipment in a manner which guarantees security and confidentiality of the data, in full observation of the law.

 

The present informative yields to data:

  • collections referring directly to the interested party (art. 13, §1);

  • found in public registers, phonebooks, known proceedings or documents (art. 12, §1, let. C) within the limits and methods stabilized by relative norms;

B)  he conferring of data is essential to the efficacious fulfillment of the assumed contractual obligations;

C)  The client’s refusal to submit data negates the agency’s ability to adequately provide service.

D) The aforementioned data can be communicated to the following subject categories: post offices or other correspondence agencies; banks and credit institutions; collections agencies; legal office; insurance enterprises; information equipment maintenance and repair agencies; professional offices and/or companies and/or associations and contractors that provide specific accountable or fiscal services to the authoring agency. Data will not be circulated.

 

E) For obtainment of updates, rectification or integration of the data or its subsequent annulment/cancellation for violation of the law or ceased conservation necessity; opposing dealings for legitimate reasons or sending advertising; direct sale, market research or commercial materials;

 

F) The proprietor of the current matter is Dream it SRL, with head offices in Sinalunga, Siena, Via dell'Opera 2 A/B and in representation of elected officials there residing.

 

NOTE : By undersigning this contract I accept all services on the basis of their duration. Extra services not mentioned in this contract but subsequently requested and made use of, must be paid separately.

Dream Italy - P.I. 01336450521

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